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Last updated: 29 July 2026
The controller of personal data is:
ROBAS d. o. o.
Address: Potoki 8, 4274 Žirovnica
Email: narocilo@robas.si
Website: www.berhug.com
At ROBAS d. o. o. we respect your privacy and process personal data in accordance with the applicable data protection legislation.
When you visit the online shop, place an order, sign up for our newsletter or communicate with us, we may collect:
first and last name,
delivery and billing address,
phone number,
email address,
order and payment details,
user account details,
the content of your communication with us,
IP address and website usage data,
data for product personalisation.
We do not store full payment card details. Payments are processed by the selected payment service providers.
We use your personal data for:
processing and delivering orders,
issuing invoices,
processing payments,
personalising products,
communication about your order,
handling returns and complaints,
providing customer support,
managing your user account,
preventing fraud and ensuring security,
fulfilling legal obligations,
sending newsletters where you have consented,
analysing and improving the online shop.
The BERHUG online shop runs on the Shopify platform.
To fulfil your order, we may share your data with providers we need for our business, in particular:
Shopify,
payment service providers,
delivery services,
our accounting service,
email service providers,
analytics and advertising service providers,
IT support providers.
We only share the data needed to carry out each service.
Signing up for the newsletter is voluntary.
You can unsubscribe from promotional messages at any time by clicking the unsubscribe link in the email or by writing to us at narocilo@robas.si.
Unsubscribing from the newsletter does not affect messages related to your orders.
The website uses necessary, functional, analytics and advertising cookies.
Necessary cookies enable the online shop, the cart and checkout to work properly. Analytics and advertising cookies are used in accordance with your settings or consent.
You can change your cookie settings at any time via the banner or the privacy settings on the website.
We keep personal data only for as long as necessary to fulfil the order, meet legal obligations, handle complaints, protect our legal interests or until you withdraw your consent.
We use appropriate technical and organisational measures to protect data. Nevertheless, no electronic system can guarantee complete security.
With regard to your personal data, you have the right to request:
access to your data,
correction of inaccurate data,
erasure of data,
restriction of processing,
data portability,
objection to processing,
withdrawal of consent.
You can send your request to narocilo@robas.si.
If you believe we are processing your data unlawfully, you may lodge a complaint with the Information Commissioner of the Republic of Slovenia.
The online shop is not intended for children to place orders on their own. Although some products are intended for children, orders must be placed by an adult.
We may update this policy from time to time due to changes in legislation, the operation of the online shop or our services.
The current version will always be published on the website.
For questions about privacy or to exercise your rights, write to us:
ROBAS d. o. o.
Potoki 8, 4274 Žirovnica
Email: narocilo@robas.si
Website: www.berhug.com
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